Return & Refund Policy

 

The products you order are personalized and made specifically for each order. 

     

    • Quality Guarantee

If you’re not satisfied with the quality of the products you received get in touch within 14 days of receiving the item and we’ll do everything we can to investigate and find a solution. 

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible.

We'd much rather fix any problems and send a replacement order to make sure you are happy with your order.  If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

 

    • Defective or damaged products

If you receive a defective or damaged order, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product.. Should you want to submit a new order, we will cover the costs of the new order.

• Lost Orders Policy

For packages lost in transit, please get in touch with us within 21 days from the estimated delivery date. We'll be happy to send a replacement order.

 

• Returned to Sender Policy

For these cases, get in touch with us so that we can report the problem and arrange an new order at no cost.

 

     • Wrong Address

If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

 

    • Rejected by the Recipient

If the shipment gets rejected during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

 

  •  Unclaimed

If you are not able to receive your order at the address, the shipments may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases please get in touch with us so that we can report the problem.  

 

contact :

E-mail : Davinio.klantenservice@hotmail.com

Whatsapp : +316 84372353